Frequently Asked Questions (FAQs)
Shipping & Delivery
Where do you ship?
We currently ship to all 50 states within the United States. At this time, we do not offer international shipping, but we hope to in the future!
How long will my order take to arrive?
Please allow 1-3 business days for us to process your order.
After processing, our standard shipping time is typically 7-15 business days. Shipping times can vary based on the specific product and your location. You will receive a tracking number to follow your package's journey.
How much does shipping cost?
We offer FREE standard shipping on all orders over $50! For orders under $50, there is a flat-rate shipping fee of $4.95.
How can I track my order?
Once your order ships, we will send you an email containing your tracking number and a link to the carrier's website. If you don't receive this email within 4 business days, please check your spam folder or contact us.
Payments & Orders
What payment methods do you accept?
We accept all major credit cards and secure payment methods, including:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
In what currency are the prices?
All prices displayed on our website are in US Dollars (USD).
Products
Are your products authentic?
At TDF Vending, we partner with reliable suppliers to source high-quality, stylish products. Our fashion watches are inspired by luxury designs and are sold as affordable fashion accessories. We focus on curating trendy items that provide excellent value for our customers.
Are your beauty products safe?
Your safety is our priority. We partner with suppliers who adhere to quality manufacturing standards. To ensure transparency, all ingredients are listed on the product page. As with any new cosmetic, we recommend performing a patch test before regular use.
Returns & Support
What is your return policy?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return for any product that is incorrect, damaged, or defective.
Please note: Due to hygiene reasons, beauty and perfume products cannot be returned if the packaging seal has been opened, unless the item was received damaged.
How do I start a return?
To start a return, please email our support team at support@tdfvending.com with your order number and a photo of the issue. Our team will guide you through the next steps.
How can I contact customer support?
Our team is here to help! For any questions, please email us at support@tdfvending.com. We aim to respond within 24-48 hours.